💸 Boomzo Vendor Refund & Dispute Policy
Effective Date: 18th May 2025
Last Updated: 18th May 2025
This policy outlines how refunds and disputes are managed when a customer is dissatisfied with vendor service.
1. Refund Scenarios
A customer payment may be refunded under the following conditions:
• Vendor fails to show up or cancels last-minute
• Service provided is of unacceptable quality
• Severe complaints that merit full or partial refunds
Note: Refunds are deducted from the vendor’s payout.
2. Dispute Management
• Customer complaints trigger an internal investigation.
• Vendors can respond via phone, email, or WhatsApp.
• Boomzo will make a fair assessment before taking action.
3. Financial Penalties
Penalties may include:
• Full commission deduction for major service failures
• Partial refunds for incomplete or subpar service
4. Refund Processing
• Refunds are issued within 4–7 business days to the customer.
• Boomzo will notify vendors in writing of any deductions.
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